Shipping policy

Last updated: June 23, 2026

Happy Medium THC Seltzers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience, the "Services." Happy Medium THC Seltzers is powered by Shopify, which enables us to provide the Services to you.

This Shipping Policy describes how shipping, delivery, age verification, restricted shipping locations, incorrect addresses, lost packages, damaged packages, and related delivery issues are handled when you make a purchase through happymediumthc.com.

Please read this Shipping Policy carefully before placing an order. By placing an order through the Services, you acknowledge that you have read and understand this Shipping Policy.

Age Requirement

Happy Medium THC Seltzers products are intended only for individuals who are 21 years of age or older. By placing an order, you confirm that you are at least 21 years old.

Orders may require age verification before shipment and adult signature upon delivery. The person receiving the package may be required to show valid government-issued identification proving they are 21 years of age or older.

If we cannot verify that you or the recipient are at least 21 years old, we may cancel the order, refuse shipment, refuse delivery, or restrict future purchases.

Where We Ship

We ship only to eligible locations where we determine shipment of Happy Medium THC Seltzers products is permitted.

We do not ship to states, territories, counties, cities, addresses, or other jurisdictions where hemp-derived THC products are restricted, prohibited, or legally uncertain.

Shipping availability may change at any time based on federal, state, or local law, carrier policies, compliance requirements, internal policies, or product availability.

We reserve the right to refuse, cancel, or restrict any order if we believe shipment may violate applicable law, carrier rules, compliance requirements, or internal safety standards.

Order Processing

Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.

Processing times may be longer during product launches, high-volume periods, weather events, carrier delays, compliance reviews, age-verification reviews, or inventory issues.

An order confirmation does not mean that your order has been accepted, processed, shipped, or approved for delivery.

Shipping Times

Estimated delivery times are provided at checkout when available. Delivery estimates are not guaranteed.

Happy Medium THC Seltzers is not responsible for delays caused by carriers, incorrect addresses, weather, failed delivery attempts, age-verification issues, legal restrictions, or events outside our control.

Shipping Fees

Shipping fees, taxes, and any applicable charges will be shown at checkout when available.

Shipping fees are non-refundable unless otherwise required by law or approved by Happy Medium THC Seltzers.

Adult Signature and Delivery

Some orders may require adult signature upon delivery. The person receiving the package may need to show valid government-issued identification proving they are 21 years of age or older.

If no eligible adult is available to receive the package, the carrier may attempt redelivery, hold the package, return the package, or mark the package as undeliverable.

If a package cannot be delivered because no eligible adult is available, age verification fails, the address is incorrect, or the package is refused, the order may be returned to us or otherwise handled by the carrier. Refunds in these cases are not guaranteed. Shipping fees, return fees, carrier fees, and handling costs may be deducted from any refund where permitted by law.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

Happy Medium THC Seltzers is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, incomplete address, failed delivery, or refusal, additional shipping charges may apply.

If you notice an address error after placing an order, contact us as soon as possible at info@happymediumthc.com or (828) 738-2448. We cannot guarantee that address changes can be made once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

If your package appears lost, stolen, or damaged, contact us at info@happymediumthc.com within 7 days of the delivery date or expected delivery date.

Please include your order number, name, contact information, tracking number, a description of the issue, and photos of the product, packaging, and shipping label if the order arrived damaged.

We will review the issue and may request additional information. Replacement, store credit, or refund decisions are made at our discretion and may depend on carrier findings.

Happy Medium THC Seltzers is not responsible for packages that are lost or stolen after confirmed delivery, but we may review these issues on a case-by-case basis.

Weather and Product Quality

Happy Medium THC Seltzers products are beverages and may be affected by extreme temperatures. We may delay shipment during severe weather, unsafe transit conditions, or other circumstances that may affect product quality.

Customers are responsible for retrieving delivered packages promptly. We are not responsible for product damage caused by packages being left outside, exposed to heat, cold, rain, theft, or other conditions after delivery.

Restricted or Failed Shipments

We reserve the right to cancel, restrict, or refuse any shipment if we determine that shipment may violate applicable law, carrier rules, compliance requirements, or internal safety standards.

If an order cannot be completed due to shipping restrictions, age-verification failure, delivery failure, refusal, or compliance concerns, refunds are not guaranteed. Any approved refund may exclude shipping fees, carrier fees, return fees, and handling costs where permitted by law.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time, including to reflect changes to our practices or for other operational, legal, carrier, or regulatory reasons. We will post the revised Shipping Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.