Refund policy

Last updated: June 23, 2026

Happy Medium THC Seltzers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience, the "Services." Happy Medium THC Seltzers is powered by Shopify, which enables us to provide the Services to you.

This Return Policy describes how returns, refunds, damaged products, incorrect orders, canceled orders, and related customer service issues are handled when you make a purchase through happymediumthc.com.

Please read this Return Policy carefully before placing an order. By placing an order through the Services, you acknowledge that you have read and understand this Return Policy.

Age Requirement

Happy Medium THC Seltzers products are intended only for individuals who are 21 years of age or older. By placing an order, you confirm that you are at least 21 years old.

If we cannot verify that you or the recipient are at least 21 years old, we may cancel the order, refuse shipment, refuse delivery, or restrict future purchases.

Final Sale Products

Because Happy Medium THC Seltzers products are consumable beverages containing hemp-derived THC, all sales are final unless otherwise required by law or approved by Happy Medium THC Seltzers.

We do not accept returns of opened, used, partially consumed, damaged-after-delivery, temperature-abused, expired, or tampered-with products.

Order Issues

If there is a problem with your order, contact us at info@happymediumthc.com within 7 days of delivery.

Please include your order number, name, contact information, a description of the issue, and photos of the product, packaging, shipping label, and damaged or incorrect items where applicable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, contact us at info@happymediumthc.com within 7 days of delivery.

Please include your order number, name, contact information, a description of the issue, and photos of the product, packaging, shipping label, and damaged or incorrect items.

If we determine that the issue qualifies for a resolution, we may offer a replacement, store credit, or refund at our discretion.

Lost or Stolen Packages

If tracking shows that your package was delivered but you did not receive it, contact the carrier first and then contact us at info@happymediumthc.com.

Happy Medium THC Seltzers is not responsible for packages that are lost or stolen after confirmed delivery, but we may review claims on a case-by-case basis.

Failed Delivery or Age Verification

If a package cannot be delivered because no eligible adult is available, age verification fails, the address is incorrect, or the package is refused, the order may be returned to us or otherwise handled by the carrier.

Refunds in these cases are not guaranteed. Shipping fees, return fees, carrier fees, and handling costs may be deducted from any refund where permitted by law.

Canceled Orders

Orders may be canceled before fulfillment by contacting info@happymediumthc.com. Once an order has been processed or shipped, cancellation may not be available.

Happy Medium THC Seltzers may cancel an order at any time due to inventory issues, payment issues, suspected fraud, age-verification failure, compliance concerns, shipping restrictions, pricing errors, or other issues related to order acceptance or fulfillment.

If an order is canceled before shipment, we will issue a refund to the original payment method unless otherwise required or restricted by law.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary by payment provider and financial institution.

Shipping fees, return fees, carrier fees, and handling costs may be deducted from refunds where permitted by law.

No Refunds for Personal Preference

We do not offer refunds based on taste preference, desired effect, individual tolerance, delayed onset, lack of desired effect, or personal reaction to THC.

Effects may vary by person. Customers are responsible for using products responsibly and only as directed on the product packaging.

Changes to This Return Policy

We may update this Return Policy from time to time, including to reflect changes to our practices or for other operational, legal, carrier, or regulatory reasons. We will post the revised Return Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.